FAQ
Is this a REAL job
When you partner with Phocus Virtual and the Arise Platform, you will be joining a longstanding company that has helped hundreds work from home on their terms. They work when they want, how they want and for whom they want. As a Independents ...
What does the monthly cost cover?
The Arise service fee is charged for the infrastructure that Arise provides, including the Arise 24-Hour Client Technical Support Help Desk and StarMatic® scheduling system. The monthly IBO fee covers our expenses to manage CSP's who rather not go ...
Why do I have to PAY any money for work?
You are investing in a course that will allow you to contract with highly sought-after companies. Each company will have a different course, requiring you to access the material online and an instructor will lead you through the material. The ...
Are there any cost?
Yes, there is. Here goes a breakdown: ONE TIME COST Certification Course $19 to $149 (Cost depends on the company; Average cost is about $80) (Paid directly to Arise Work Platform) MONTHLY COST Arise Platform Fee/IBO Support Fee - $49.75 bi-weekly. ...
Are taxes deducted from my pay
No, you are an Independent Contractor, as such you will receive a 1099 in lieu of an W2 form at the end of the tax year. But all one-time and monthly fees are tax deductible as well as any other expenses you occur such as but not limited to internet ...
Am I employee of Phocus Virtual Communications, LLC?
No, Phocus Virtual Communications, LLC is not your employer. You are an Independent Contractor. We are a representative of the clients you will service. We are there as a support system to you while you grow your own business, you control when and ...
How long is client certifications?
The training is for 2 to 6 weeks online in front of your computer. Usually there is training in morning, afternoon and evening (training time may vary)
When are certification classes?
That depends on the client and will be detailed in the client listing on the Arise Portal.
Once I finish a client certification class am I guaranteed a job with that client?
Yes, once you successfully complete your client training you will be certified with the client and can start scheduling yourself for hours and working.
What do I need to get started?
PC Computer (laptop or desktop) -DSL or cable Internet -Phone line (Analog, digital or VoiP/internet) no Vonage or Magic Jack. -VoiP headset for class and a dial pad with headset for taking calls. -Computer must have Windows 7, 8, 10 depending on the ...
What is my pay rate?
The clients base pay range between $9.00 and $15.00 as you start meeting the required metrics in your Statement of Work Agreement the pay increases. The top performing CSP's are earning additional $1.00 to $10.00 per hour. Some inbound customer ...
Can I choose my own client?
Yes, you can make an informed decision about who you service for, so that it is ensured the opportunity fits your needs. Join with Phocus Virtual Communications today, escape the daily “Rat Race”, and take back your life, work when you want, where ...
When/how do I get paid?
You begin to make revenue after certifications are completed, many clients have earn while you learn phases were you can make money while still in the certification stages. Pay dates are on the 1st and the 15th via direct deposit, PayPal (fee ...
How often are new client courses posted?
Clients continually open new courses daily. Join with Phocus Virtual Communications today, escape the daily “Rat Race”, and take back your life, work when you want, where you want with the most esteemed companies around!!!!
What clients can I work with? How many can I certify with and service?
While Arise contracts with a whole plethora of clients, we recommend servicing no more than two clients at a time. But the limit is ultimately up to you. Join with Phocus Virtual Communications today, escape the daily “Rat Race”, and take back your ...
Can a client be dropped once I enroll?
Yes, you can drop a client at any time you wish. However, if you do drop a client you will have to wait 30 days to enroll with another client. So, make sure to enroll with another client before you drop a client. Also remember there are no refunds. ...
How can I find out how much a client will pay prior to signing up for that client’s certification courses?
Once you have registered with our company, we will send you the current opportunities and how much they pay. Join with Phocus Virtual Communications today, escape the daily “Rat Race”, and take back your life, work when you want, where you want with ...
I’ve applied to join your company, now what?
You will receive emails guiding you through the process. If you have not received something in 24 hours, please email us at recruitment@phocusvirtualcommunicationsllc.com.
What are the Internet connectivity requirements?
Hard-wired 3.0 Mbps download / 1.0 Mbps upload broadband Internet service via DSL, Cable, or Fiber Optic connection. Note: The use of wireless connections to access any Arise system at any time is prohibited, even if the connection is encrypted. Join ...
Can I have another job or contract with another company while I provide services for Arise clients?
Yes, you certainly can! However, we do expect our agents to honor their scheduled commitments to our clients and meet all performance standards. Join with Phocus Virtual Communications today, escape the daily “Rat Race”, and take back your life, work ...
Can my cell phone be used for incoming calls?
No. Arise will not support cell phones due to security reasons. Join with Phocus Virtual Communications today, escape the daily “Rat Race”, and take back your life, work when you want, where you want with the most esteemed companies around!!!!
Can I use my laptop to serve Arise clients?
Yes. You can use your laptop work if your laptop meets the minimum computer requirements. You may not use any wireless connections at any time. Your laptop must be hard wired to a supported internet connection. Wireless keyboards and a wireless mouse ...
What operating systems do Arise, and its clients currently support in the US?
Windows 7 or 10 is the only operating system that is supported by all the clients that Arise contracts with. Windows 8, or Windows 8.1, are supported by some of the clients and Mac OSX may be supported for a limited set of opportunities. Join with ...
What are the minimum computer requirements?
You can find a full disclosure of the Workstation requirements at the link below. Workstation Requirements Join with Phocus Virtual Communications today, escape the daily “Rat Race”, and take back your life, work when you want, where you want with ...
This opportunity will be replacing my full-time job. Is working as a virtual agent competitive to a full-time job?
This opportunity is very competitive. The amount of money you can earn will depend on the amount of time you want to work and your performance. Many of our clients offer extra incentives for good performance. Join with Phocus Virtual Communications ...
How many hours can I work?
You can work as many hours as you desire. However, there is a minimum of 15-20 hours per week suggested to keep your Statement of Work (‘SOW”) from being terminated for most clients. We have clients with hours for CSP’s to service 24 hours a day, 7 ...
How long will it take before I can begin earning money with Arise?
The Admissions process can be completed in as little as 1 to 2 days. The certification courses required to service a client can take between two to six weeks to complete. Once you join Phocus Virtual Communications and obtained the certifications, ...
Will I need to call long distance?
Most of our clients are inbound calls that wouldn’t require the long-distance package. However, some clients require you to call in to log into the system which may require long distance capabilities. Join with Phocus Virtual Communications today, ...
Can I move to a different location or State and still service Arise?
One of the benefits of being virtual is that you can service clients in any environment that continues to meet our home office requirements and equipment standards. Please note that we do not accept candidates from the following states: California, ...
What does the work involve
You will choose the client you wish to service. The work typically consists of taking inbound calls involving customer service issues such as billing, technical support, etc. Join with Phocus Virtual Communications today, escape the daily “Rat Race”, ...